Information We Collect

This website is owned and operated by Vigilant K9 Security Services Limited, a company registered in England and Wales.

• Company Name: Vigilant K9 Security Services Limited
• Company Registration Number:............
• Registered / Trading Address: House Calthorpe Road Birmingham B15 1TR, United Kingdom
• Email: admin@vigilantk9securityserviceslimited.co.uk
• Telephone: +44 7466 151 400

Vigilant K9 Security Services Limited is registered with the Information Commissioner’s Office (ICO) for data protection purposes.

What Does This Policy Cover?

This Privacy Policy applies only to your use of this website. Our website may contain links to other websites. We have no control over how data is collected, stored, or used by other websites and advise you to review their privacy policies before providing any personal data.

Your Rights Under Data Protection Law

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Be informed about how we collect and use your personal data
• Access the personal data we hold about you
• Request deletion of your personal data where legally permitted
• Restrict the processing of your personal data
• Object to the processing of your personal data
• Request data portability
• Raise concerns with the Information Commissioner’s Office (ICO)

If you have concerns about how your data is handled, please contact us first so we can address the matter. You also have the right to lodge a complaint with the ICO.

Data Protection & Security

Depending on your interaction with our website and services, we may collect the following data:

• Name
• Company or business name
• Job title
• Email address
• Telephone number
• Enquiry and contact form details
• IP address
• Browser type and version
• Device and operating system
• Website usage data (pages visited, referral source)

We do not collect unnecessary personal data.

How Do We Use Your Data?

We use personal data for lawful and legitimate purposes, including:

• Responding to enquiries and communications
• Providing quotations and security services
• Managing contractual and legal obligations
• Improving our website and services
• Maintaining security and preventing misuse

We do not sell, rent, or trade personal data to third parties for marketing purposes.

Lawful Basis for Processing

We process personal data only when at least one lawful basis applies, including:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate business interests

You may withdraw consent at any time by contacting us.

Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose or comply with legal requirements. Enquiry data is typically retained for a limited period unless a contractual relationship is established.

Sharing of Data

We do not share personal data with third parties except:

• Where required by law or legal proceedings
• Where necessary to deliver agreed services
• Where required by regulatory authorities

Any sharing is carried out securely and lawfully.

Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose or comply with legal requirements. Enquiry data is typically retained for a limited period unless a contractual relationship is established.

How and Where We Store Your Data

All personal data is stored securely using appropriate technical and organisational measures. Data is stored within the UK and access is restricted to authorised personnel only.

CCTV Data

Where CCTV systems are installed or monitored, footage is handled in line with data protection legislation. Access to CCTV data is restricted and footage is retained only for legitimate security and legal purposes.

Cookies

Our website uses cookies to improve functionality and user experience. Cookies do not collect personal data directly.

You can manage or disable cookies through your browser settings. For full details, please refer to our Cookie Policy.

Your Right to Withhold Information

You may access parts of our website without providing personal data. However, some features may require information submission (such as enquiry forms).

How to Access or Update Your Data

You may request access to, correction of, or deletion of your personal data by contacting us. Requests are handled in accordance with UK GDPR requirements and are provided free of charge.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page. Continued use of the website constitutes acceptance of the updated policy.